Privacy Policy

Who we are

Vision Tiling Group ("we", "us", "our") provides tiling, waterproofing and finishing services to residential and commercial clients in Sydney, New South Wales. This policy explains how we handle personal information collected through this website and through enquiries made to us by phone, email or messaging.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect

We only collect information that we need in order to quote and carry out work. That typically means:

• Contact details. Your name, phone number and email address.
• Job details. The property address, the rooms involved, measurements, the tile or materials you have chosen, and your preferred timeframe.
• Correspondence. The messages, photographs and plans you send us about a job.
• Website usage. Basic, non-identifying technical information such as the pages visited and the type of device used.

We do not collect government identifiers, payment card numbers or sensitive personal information through this website.

How we use your information

We use the information you provide to:

• prepare and send you a quote;
• schedule, carry out and complete tiling work;
• order the correct materials for your job;
• answer your questions and keep you updated on progress;
• issue invoices and keep records required by law; and
• respond to warranty or defect enquiries after a job is finished.

We do not sell your information, and we do not add you to marketing lists without your consent.

Who we share it with

We share your information only where it is necessary to complete the work you have asked us to do. That may include:

• suppliers and tile merchants, in order to order or match materials;
• subcontractors or trades working alongside us on your project;
• the builder or project manager, where we have been engaged through them;
• our accountant or bookkeeper, for invoicing and tax records; and
• a regulator, insurer or court, where we are required or permitted by law.

Cookies and analytics

This website uses only the cookies necessary for the site to function. If we later add analytics or advertising tools, this policy will be updated and you will be asked to consent where the law requires it. You can block or delete cookies through your browser settings at any time.

Storage and security

Your information is stored on business email and file systems protected by passwords and access controls, and is kept only for as long as we need it, generally for the period we are required to retain business and tax records, or for the duration of any workmanship warranty, whichever is longer.

Your rights

You may ask us at any time to:

• tell you what personal information we hold about you;
• provide you with a copy of it;
• correct it if it is inaccurate or out of date; or
• delete it, where we are not required to keep it by law.

We will respond to your request within a reasonable period, normally within 30 days. If you are not satisfied with how we have handled your personal information, you may make a complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

Terms of service

Website content

The content on this website is provided for general information about our services. Photographs of completed work are examples only; materials, layouts and finishes vary from job to job. Panels labelled as pattern or layout studies in our gallery are illustrations of set-out patterns, not photographs of completed jobs.

Quotes and pricing

Any indicative pricing given on this website or in initial correspondence is an estimate only. A binding price is provided in a written quote following a site measure. Quotes are valid for 30 days unless stated otherwise, and assume the substrate is sound and ready to receive our work.

Workmanship

All work is carried out in accordance with the relevant Australian Standards, including AS 3740 for waterproofing of domestic wet areas and AS 3958 for the installation of ceramic tiles. Statutory warranties under the Home Building Act 1989 (NSW) apply to residential building work where applicable and are not limited by anything on this page.

Intellectual property

The text, images, logo and design of this website are the property of Vision Tiling Group and may not be reproduced without permission.

Contact us

For any question about this policy, or to make a privacy request, contact:

We may update this policy from time to time. The date at the top of this page shows when it was last revised.